Shipping & Returns
Returns & Refund Policy
Returns
Refunds (if applicable)
Late or missing refunds
(if applicable)
Sale items (if applicable)
Exchanges (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note refunds can take some time for you bank to process and show on your statement. Please re check you back after a couple of days and if there still hasn't been a credit please contact us at design@lisarichardson.co.uk
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please contact us to discuss exchanges at design@lisarichardson.co.uk
Shipping Policy
To return your product, please contact us prior to posting to make sure that the refund is eligible.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges there will be a return shipping fee to be paid before we resend the product to you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
